Refund policy

Return & Exchange Policy

Noctylle offers exchanges, not refunds. Every order is quality-checked before dispatch, and we will make it right if something arrives damaged, wrong, or in the wrong size.

A note on our products
- Product photos are shot in natural light. Colours can look slightly different depending on your screen or device settings, so minor colour variation is not grounds for an exchange.
- Small variations in dye, print or texture are part of how the fabric is made and are not considered defects.

Damaged, defective or wrong item
1.  Contact us within 48 hours of delivery on WhatsApp at +91 93607 75651 or email marketing@noctylle.com, with your order number.
2. Share an unboxing video recorded from the moment the sealed package is opened. Requests without this video cannot be approved.
3. Once approved, we arrange a replacement at no cost to you, subject to stock.

Size exchange
- Request a size exchange within 7 days of delivery.
- The item must be unworn, unwashed, and returned with all original tags and packaging intact.
- Return shipping for size exchanges is borne by the customer. We ship the new size free of charge.
- Each order is eligible for one exchange only. Exchanged items cannot be exchanged again.
- Exchanges depend on availability. If your preferred size or colour is out of stock, we will offer store credit valid for [6 months].

Not eligible for exchange
- Products bought on sale or with a discount code above [X]%
- [Category, e.g. sleepwear bottoms] for hygiene reasons
- Customised, altered or made-to-order pieces
- Items that show signs of wear, washing, perfume, or missing tags

Refunds
We do not offer cash refunds on delivered orders. Refunds are issued only when:
- An order is cancelled by us or cannot be fulfilled, or
- You were charged twice for the same order.

Approved refunds go back to the original payment method within 7–10 working days. Prepaid orders cancelled by the customer before dispatch receive store credit.

International orders
International orders are final sale and cannot be exchanged, returned or cancelled. A duplicate payment is refunded only to an Indian bank account, less any bank or transaction charges.

All final decisions on exchanges and credits rest with Team Noctylle.